If you opt out, though, you may still receive generic advertising. If you prefer that we do not use this information, you may opt out of online behavioral advertising. This information may be used to deliver advertising on our Sites and offline (for example, by phone, email and direct mail) that's customized to meet specific interests you may have. Here's how it works: We gather information about your online activities, such as the searches you conduct on our Sites and the pages you visit. Relationship-based ads and online behavioral advertising help us do that. We strive to provide you with information about products and services you might find interesting and useful. If you did not provide your account information to the merchant in question and suspect that your information was stolen, please contact us immediately. Most transactions must be disputed within 60 days of the date of your statement on which the error appeared. Show me how to dispute a transaction in Mobile Banking
Show me how to dispute a transaction in Online Banking Not an Online Banking customer? Enroll in Online Banking today To access the credit card dispute process, log in to Online Banking. Online Banking customers can submit most credit card disputes directly from the transaction detail found in the Activity tab on your credit card account page, or from the Dispute a transaction link on the Information & Services tab.
You can typically find the merchant's contact information on your receipt or billing statement. Additionally, please note that only posted transactions can be disputed (pending charges are temporary and may change), so if you have any immediate concerns about a pending charge, you may want to contact the merchant.
Before initiating a claim, consider calling the merchant first, as they may resolve your claim faster (we may also require information from the merchant to process a claim, so contacting them directly may save you time).
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